![]() In order to protect your information and that of our other customers, diagnostic information uploaded to Umbrella is only accessible to Cisco Support employees authenticated through our systems. Send the link that appears in your diagnostic result. In the example above, support needs the link "" This is the link you'll want to send to the Umbrella Support team. The tests should only take a few moments to complete and at the bottom of the diagnostic output there will be a link displayed. This information is all optional, but if there is a specific domain you are having trouble accessing, please include it the Domain to test field.Ĭlick Run tests. When you first run the tool, you'll be asked for account information, ticket information and a domain to test with. Troubleshooting steps for SWG can be found here: Troubleshooting Umbrella Secure Web Gateway: Policy Debug and Diagnostic Tests Note: This Diagnostic Tool is not to be used for troubleshooting issues with Secure Web Gateway (SWG) Web Policies. The following section include instructions for use of the Diagnostic Tool. The steps to using the tool are straightforward, but it's very important to send the link that's generated by the tool, rather than a screenshot of the information or having the information pasted. ![]() Support will often ask for the results of our diagnostic tool, especially when troubleshooting difficult issues. Umbrella Diagnostic Tool: What to Provide Support When Asked ![]()
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